At Level I, for every client, an Accounts manual is created and updated regularly. The manual contains policies, procedures and the billing rules for that particular client.
Every employee working in that account is periodically evaluated on their knowledge of the billing manual.
At Level II, regular audits are done on every single employee at defined frequencies. Only personnel who give consistent quality are retained in the system.
At Level III, each employee's daily output is also audited, through a combination of self-audits, peer audits and by the respective supervisor.
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To use a cliched phrase that nevertheless describes our approach, at BillingParadise, Quality is the No.1 job.
At Level I, for every client, an Accounts manual is created and updated regularly. The manual contains policies, procedures and the billing rules for that particular client. Every employee working in that account is periodically evaluated on their knowledge of the billing manual.
At Level II, regular audits are done on every single employee at defined frequencies. Only personnel who give consistent quality are retained in the system.
At Level III, each employee's daily output is also audited, through a combination of self-audits, peer audits and by the respective supervisor.
Customer feedback is taken quite seriously with senior management involved in reviews with the team to sensitize them on the seriousness. Wherever possible the feedback is identified to the person / process and rectification done so that the errors are not repeated. Personnel are put through regular refresher training courses whose content is tailored based on the feedback on the individual.
The team is headed by a member of the senior management according the function the importance.
In any skill development process, practise makes perfect. At BillingParadise, we believe in the value of practice as a means of reducing human error- in data entry, and in applying the relevant billing rules on each account.
We have a variety of training programs catering to various kinds of roles such as data entry, analysis, calling, project transition and project management.
Every new employee undergoes at least 4 weeks of intensive training on medical billing, where conceptual and practical skills are both stressed. Candidates are measured on performance through these weeks and are placed in 'Live' projects only if they clear our benchmarks.
Every employee is tested on her understanding of her respective account manual each month. The tabulated scores are used to identify areas for re-training and new programs run to meet these requirements. Refresher programs and guest lectures on different aspects of medical billing and various specialties are run through the year.
Our Intranet provides a rich source of material or self-learning and our panel of gurus can be approached at all times for clarification.
Our training and Quality Assurance programs go hand-in hand and the combination has proved to a winning one.
We have specialized teams of medical billers and coders who hold speciality specific certifications to handle your billing and coding tasks
Hire one/combination of services/all, we at BillingParadise will meet your needs 100%
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Insurer specific denial report. Track denial patterns easily. Simple, engaging and data rich template
Know monthly work RVUs. Monitor productivity ratio. Track visits per workday
Insurer specific collection breakdowns. Know payment TAT of every insurer
Track appointment counts. Customization and integration options. Reduce your no show percentage
Know your average reimbursement TAT. Access insurer wise payment details. Gain actionable insights
Net Collections by DOS and several other financial KPIs no smart practice can do without!
5 Important denial management metrics that your tool should track. Figure out preventable denials
Areas where group practices can minimize cost. How to manage your financial challenges
Incorrect physical status modifiers. Inefficient coding process. Dwindling collections
Inability to keep pace with regulatory changes. Unstructured billing workflow processes
Inefficient insurance eligibility verification process. Kareo EHR + PracticeFusion Integration Issues
Improper documentation caused 16% of denials. Erroneous codes led to 70% of denials
Sharp increase in clearinghouse rejection rate. Difficulties in billing for secondary claims
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With Billingparadise's collaboration, female patient's tranforming acuity about Obstetrics and Gynecology practice.
No periodic follow-up on denied claims. Haywire appointment schedules. Frequent patient billing errors
Every medical billing firm they'd approached over the last few months had scared them off with exorbitant rates.
A Medicare podiatry practice based in Houston, Texas was in need of a billing company that was well-versed in podiatry coding.
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