Patient appointment scheduling automation

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The Benefits of automating your complete RCM processes.

Illustration representing a 60% increase in productivity with RPA (Robotic Process Automation).
Increase in Productivity.
Illustration representing a 70% accuracy rate achieved with RPA (Robotic Process Automation).
Increase in Accuracy/Quality.
Statistical chart showing a 703% improvement or growth in a specific area.
Operations cost savings.


Illustration depicting a 50% reduction in claim denials with RPA (Robotic Process Automation).
Decrease in Claim Denial Rates.
Illustration representing a 30% decrease in a particular process or metric with the help of RPA (Robotic Process Automation).
Decrease in Regulatory Compliance Issues

Easy, less hassle automated appointment scheduling solutions for higher patient volume health systems, surgical groups, and clinics.

  • Less manual workforce is required to register new patients and schedule existing patients' appointment data.
  • Allows data to be forwarded to the front office records and doctor's device to have better patient engagement.
  • Appointment scheduling automation can navigate across multiple facilities and respective scheduling applications they use.
  • Automated appointment scheduling can act as patient support and guide them through the registration or scheduling process.
  • Automated appointment scheduling increases productivity by 100%
  • Appointment scheduling automation significantly reduces cost and increased patient volume simultaneously.

automated bots

Registration and scheduling patient appointments is the main business operation model for healthcare systems, hospitals, and medical groups. Setting up accounts, verifying histories, processing enrolments, managing benefits, billing, and customer service are all very time-consuming if performed manually. This contributes highly to the overall dissatisfaction of patients and declining new patient registration. Once appointment scheduling automation these processes will be quicker, waiting time will be reduced and customer delight is assured.

We have 150 certified RPA resources experienced in the platforms below

White paper for RCM Best Practices
Anesthesiology practice case study
Orthopedic case study
Denial management whitepaper

We understand your concern for security and compliance

The RPA clinical data management in your system is 100%HIPAA compliant and is integrated into our appointment scheduling automation systems protocols to ensure your virtual workforce remains as secure and compliant as your human one.

Get a 99.9% uptime guarantee, SOC 2 Type 2, ISO 9001, ISO/IEC 27001, and Veracode Verified


Benefits of Automated Appointment Scheduling for Healthcare Systems, Hospitals, and Medical Groups.

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Reduction in manual labor:

Less manual labor is used to attend calls for patient appointments. The automated appointment scheduling bots are devised with a protocol that captures information from your IVR system and directly enters the patient's appointment.

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Automated documentation:

Registers new patients with tremendous accuracy by capturing their referring doctor, network participation, and insurance information. Crossverfies existing families scheduling appointments under the same Insurance plans and names avoiding duplication.

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Reduces patient wait time:

The patient may not wait for their turn to submit the completed registration form and then wait to see the doctor. Once automated appointment scheduling registers patients, a considerable amount of time would be saved by a ticketing system where they can come to the hospital or clinic with ease.

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Reduction of “No show”:

Appointment scheduling automation reduces no-shows and becomes less common as these automated systems will send reminders to the patients before the appointment.

eClinicalWorks Revenue Cycle Management using Robotic Process Automation

Crystal clear charges and RPA assisted entry process for high accuracy

  • State of the art Optical Recognition Technology (OCR)
  • Best of Natural Language Processing(NLP)
  • State of the art Machine learning
  • Inbuilt NCCI and coding classifications
  • Interoperability between applications
  • Supports both providers and charge entry staff
  • Incorrect capturing of charges and entry of those incorrect charges can cost upto $2000 per patient. Robotic process automation (RPA) charge capture and entry reduces the rate of incorrect data.

Fasten your eligibility and benefits verification process with RPA bots

  • Connected with more than 1500 payers across the country.
  • Bots are able to perform a wide range of searches if the patient information is limited.
  • Creating batch audits for hospitals and health systems with 100s of patient volume a day.
  • Faster eligibility checks within 5 seconds of request.
  • Includes TPAs, IPAs and other liability eligibility verification.
  • Cost friendly and lesser staff utilization for this process by utilizing RPA

Delivering EOB/EOP Electronification with RPA payment posting.

  • State of the art optical recognition technology
  • Best of breed multiple OCR engines
  • State of the art Machine learning
  • Semi-structured form classification
  • AWS services (SQS, S3, etc...)
  • Elastic search (history-based validations)

Leveraging advanced RPA coding technology to produce the most efficient and accurate solution for identifying, documenting, and coding.

  • Supports both ACA Commercial and Medicare Advantage lines services and procedures.
  • Includes both CMS-HCC for Part C and RxHCC for Part D.
  • Configurable 2-stage ICD Parser that looks for all types of medical condition presences ranging from abbreviations to combination.
  • Latest updates from CMS included in the bots RAF databases , including complete ICD-9 and ICD-10 code list.
  • OCR that identifies content from medical records and charts, converting it into XML schemas and enabling which produces results in low TAT.
  • Cost reduction compared with hiring multiple AAPC certified coders.

Upgrade your denial and appeal management team to tackle your claim denial challenges.

  • Denial and Appeal RPA provides process and workflow improved denial management protocols in identifying the root cause of denials and appealing underpaid and denied claims.
  • RPA bots analyze ERAs and apply rules to detect suspected payments and denials in the appropriate team or automated work queues.
  • Reduces manual consolidation of your denial reports when it comes to detecting aging, priorities with dollar values and payers.
  • RPA bots build KPI using data added by HFMA MAP Key provides quantitative management where data is measured and used to drive improvement decisions.
  • RPA bots protocols can be defined to guide each step in the denial/appeals process, eliminate missed appeal deadlines, generate email notifications, and facilitate communication across the hospital or medical group.
  • Cost reduction compared with hiring multiple denial management staff for creating paper work and generating reports for consolidation.

Over a period of time, after the patients and providers using Automated appointment scheduling for registering and scheduling will

Patient will know what to expect during their hospital stay/visit, usually decreasing patient anxiety and increasing patient education
patient information
Nurses have access to patient information that helps facilitate individualized, patient-centered care that taps specialty consults
Clinicians can focus more on patient-provider relationships and personal patient care, driving both patient and provider satisfaction.
Register their arrival and depending the category of their appointment Clinical Outpatient, Re-Occurring Outpatient or Surgical Day Care etc

84 percent of people believe wait time is either “somewhat important” or “very important” to the overall experience at a doctor’s office. In fact, 30 percent of people reported they’ve walked out of an appointment due to long waits. What’s more, 1 in 5 they’ve changed doctors because of long wait times.

EHRs we work with

At BillingParadise we know the features and workarounds of your EHR system. All our RCM tools are integrated with the system you use.

Frequently Asked Questions

  • 1.What is Robotic process automation?

  • 2.Is RPA expensive?

  • 3.Can robotic process automation be implemented in all RCM operations?

  • 4.Which revenue cycle process would most benefit from robotic process automation?

  • 5.Does RPA avoid missing data denials in RCM processes?

Why Billing Paradise

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EHR Software
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Million claims
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Growth Per month

You can bank on us because we are certified by...

We understand that implementation of RPA might be different from each and every practice and their EHR to get comfortable with the RPA we are providing our client half a month trial program where clients can operate these RPA bots and get the workflow setup they need. This allows you to identify the key tasks in which RPA can function and the rest 10-20% can be done by a manual workforce

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Talk to our RPA experts to learn more.