Patient appointment scheduling and registration automation

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HERE IS HOW YOU CAN UNDERSTAND

The Benefits of automating your complete RCM processes.

Increase in Productivity.
Increase in Accuracy/Quality.
Operations cost savings.

 

Decrease in Claim Denial Rates.
Decrease in Regulatory Compliance Issues

Easy, less hassle and proven RPA solutions for higher patient volume health systems, surgical groups and clinics.


  • Less manual workforce required to register new patients and schedule existing patients appointment data.
  • Allows data to be forwarded to the front office records and doctors device to have better patient engagement.
  • Bots can navigate across multiple facilities and respective scheduling applications they use.
  • RPA bots can act as a patient support and guide them through the registration or scheduling process.
  • Increases productivity by 100%
  • Significantly reduces cost and increased patient volume simultaneously.


automated bots

Registration and scheduling patients appointments is the main business operation model for healthcare systems, hospitals and medical groups. Setting up accounts, verifying histories, processing enrolments, managing benefits, billing and customer service are all very time-consuming if performed manually. This contributes highly to the overall dissatisfaction of patients and declining new patient registration. Once automated these processes will be quicker, waiting time will be reduced and customer delight is assured.

We have 150 certified RPA resources experienced in the platforms below

White paper for RCM Best Practices
Anesthesiology practice case study
Orthopedic case study
Denial management whitepaper

We understand your concern for security and compliance

The RPA clinical data management in your system is 100%HIPAA compliant and is integrated into our RPA systems protocols to ensure your virtual work force remains as secure and compliant as your human one.

Get a 99.9% uptime guarantee, SOC 2 Type 2, ISO 9001, ISO/IEC 27001, and Veracode Verified

Certified


Registration and scheduling patients appointments is the main business operation model for healthcare systems, hospitals and medical groups. Setting up accounts, verifying histories, processing enrolments, managing benefits, billing and customer service are all very time-consuming if performed manually. This contributes highly to the overall dissatisfaction of patients and declining new patient registration. Once automated these processes will be quicker, waiting time will be reduced and customer delight is assured.

Registration and scheduling patients appointments is the main business operation model for healthcare systems, hospitals and medical groups.

Reduction in manual labor:

Less manual labor used to attend calls for patient appointments. The RPA bots are devised with a protocol which captures information from your IVR system and directly enters the patient appointment.

Automated documentation:

Registers new patients with tremendous accuracy by capturing their referring doctor, network participation and insurance information. Crossverfies existing families scheduling appointments under the same Insurance plans and names avoiding duplication



Reduces patients wait time:

The patient may not wait for their turn to submit the completed registration form and then wait to see the doctor. Once they register themselves, a considerable amount of time would be saved by a ticketing system where they can come to the hospital or clinic at ease.

Reduction of “No show”:

No-shows become less common as these automated systems will send reminders to the patients before the appointment.

End to End RCM processes which can be automated

  • Patient appointment scheduling and registration
  • Patient eligibility and benefits verification
  • Coding
  • Coding and coding errors resolution
  • Charge capture/entry
  • Payment posting
  • Denial management and appeals
  • Patient statements and collections

Fasten your eligibility and benefits verification process with RPA bots

  • Connected with more than 1500 payers across the country.
  • Bots are able to perform a wide range of searches if the patient information is limited.
  • Creating batch audits for hospitals and health systems with 100s of patient volume a day.
  • Faster eligibility checks within 5 seconds of request.
  • Includes TPAs, IPAs and other liability eligibility verification.
  • Cost friendly and lesser staff utilization for this process by utilizing RPA

Delivering EOB/EOP Electronification with RPA payment posting.

  • State of the art optical recognition technology
  • Best of breed multiple OCR engines
  • State of the art Machine learning
  • Semi-structured form classification
  • AWS services (SQS, S3, etc...)
  • Elastic search (history-based validations)

Leveraging advanced RPA coding technology to produce the most efficient and accurate solution for identifying, documenting, and coding.

  • Supports both ACA Commercial and Medicare Advantage lines services and procedures.
  • Includes both CMS-HCC for Part C and RxHCC for Part D.
  • Configurable 2-stage ICD Parser that looks for all types of medical condition presences ranging from abbreviations to combination.
  • Latest updates from CMS included in the bots RAF databases , including complete ICD-9 and ICD-10 code list.
  • OCR that identifies content from medical records and charts, converting it into XML schemas and enabling which produces results in low TAT.
  • Cost reduction compared with hiring multiple AAPC certified coders.

Upgrade your denial and appeal management team to tackle your claim denial challenges.

  • Denial and Appeal RPA provides process and workflow improved denial management protocols in identifying the root cause of denials and appealing underpaid and denied claims.
  • RPA bots analyze ERAs and apply rules to detect suspected payments and denials in the appropriate team or automated work queues.
  • Reduces manual consolidation of your denial reports when it comes to detecting aging, priorities with dollar values and payers.
  • RPA bots build KPI using data added by HFMA MAP Key provides quantitative management where data is measured and used to drive improvement decisions.
  • RPA bots protocols can be defined to guide each step in the denial/appeals process, eliminate missed appeal deadlines, generate email notifications, and facilitate communication across the hospital or medical group.
  • Cost reduction compared with hiring multiple denial management staff for creating paper work and generating reports for consolidation.

Over the period of time, after the patients and providers using
RPA bots for registering and scheduling will

hospital
Patient will know what to expect during their hospital stay/visit, usually decreasing patient anxiety and increasing patient education
patient information
Nurses have access to patient information that helps facilitate individualized, patient-centered care that taps specialty consults
patient-provider
Clinicians can focus more on patient-provider relationships and personal patient care, driving both patient and provider satisfaction.
Register
Register their arrival and depending the category of their appointment Clinical Outpatient, Re-Occurring Outpatient or Surgical Day Care etc

84 percent of people believe wait time is either “somewhat important” or “very important” to the overall experience at a doctor’s office. In fact, 30 percent of people reported they’ve walked out of an appointment due to long waits. What’s more, 1 in 5 they’ve changed doctors because of long wait times.

EHRs we work with

At BillingParadise we know the features and workarounds of your EHR system. All our RCM tools are integrated with the system you use.

Frequently Asked Questions

  • 1.What is Robotic process automation?

  • 2.Is RPA expensive?

  • 3.Can robotic process automation be implemented in all RCM operations?

  • 4.Which revenue cycle process would most benefit from robotic process automation?

  • 5.Does RPA avoid missing data denials in RCM processes?


Why Billing Paradise

80+

Organizations

25+

EHR Software

1

Million claims

20%

Growth Per month

You can bank on us because we are certified by...


We understand that implementation of RPA might be different from each and every practice and their EHR to get comfortable with the RPA we are providing our client half a month trial program where clients can operate these RPA bots and get the workflow setup they need. This allows you to identify the key tasks in which RPA can function and the rest 10-20% can be done by a manual workforce

Act now to obtain this offer.
Talk to our RPA experts to learn more.