Free research report

eCW users: market research and insights report

An independent analysis of public reviews and community posts from eClinicalWorks users across 10 sources

What do eCW users say about billing, revenue cycle, support, workflow, and finding outside help?

BillingParadise analyzed 1,899 public reviews and community posts from 10 sources to identify the issues users discuss most often, the questions they ask, and the signals that point to vendor or outsourcing needs.

1,899reviews and posts

10public sources

17pages of findings

What the research reveals

39.3%

Billing is where the pressure shows up first

39.3% of classified records involved billing, claims, revenue, or related financial operations.

Billing, claims, and revenueAll other records

5providers

More patients do not always mean more revenue

The most-engaged post came from a five-provider primary care practice that already had a clearinghouse, billing company, and in-house staff, yet was still trying to understand why revenue was not increasing.

ClearinghouseBilling companyIn-house staffRevenue not increasing

79of 1,899

When the problems persist, practices start looking elsewhere

79 of 1,899 records, about 4%, contained explicit signals around vendor searches, outsourcing, hiring, or switching. 36 specifically involved outsourcing.

Each dot is about 1% of recordsOutsourcing

3.9%

Staffing may be a smaller issue, but it gets a bigger reaction

Staffing appeared in just 3.9% of the cleaned dataset, yet staffing-related posts generated the highest average engagement.

Hiring and staffing

16.7

Integrations

13.5

Billing

13.3

Workflow

7.3

Average engagement points per post, eCW Facebook communities

55%

The real problem is rarely just one problem

55% of classified records described two or more problem areas, showing how billing, support, workflow, technical issues, and other concerns can overlap.

Inside the research

The issues behind the numbers

The full report goes beyond the headline findings to examine:

Billing, claims, denials, coding, AR, and revenue visibility
Support and vendor relationship concerns
Workflow and ease-of-use issues
Reporting, data access, and training
Vendor searches, outsourcing, and switching signals
What users are asking their peers about eCW
How conversations differ across review sites and eCW communities