EHR Support Services
At a time late last year, when a Nebraska physician was supposedly laid off temporarily by his clinic for ineptitude in EHR handling, we had a score of practitioners calling into Billing Paradise interested in our EHR support services and Medical Billing Services and Medical Coding Services. Some had pretty strong opinions about what had transpired in the case of that unfortunate physician, and went so far as to denounce the entire meaningful use argument as hogwash, and indicated that they would be better off learning the latest trends in the treatment of a complex disease, than getting themselves acquainted with the maze that is within an EHR. Their argument: Why are they being forced to do tasks that a college dropout can do, such as preparing datasets for meaningful use criteria fulfilment?
Handholding Physician’s Company
As a company which has been handholding physicians and clinics for well over a decade when it came to EHR transition, the above arguments came as no surprise to us. Although a major portion of the medical community have come to accept EHR as a “necessary evil” at least, there were a few who resisted the technology in an almost Picaresque manner. The woes seemed to be especially compounded in the case of single physician practices, where the physician himself sometimes bore the mantle of a medical billing executive. That is because in addition to the meaningful use requirements they were keeping tab of tasks such as patient balances and denial management.
Now, physicians ideally may not be expected to have a know-how as to when to call a patient for non-payment of balances without violating state laws or calling an insurance company for a particular case of denial. It has been an empirical observation that most physicians who also don a biller’s role tend to, more often than not, write off patient balances, which in the case of Medicare patients turns out to be a significant 20%, and this practice eventually puts the clinic in financial doldrums.
Billing Experts
Also, the other day we had this physician, who called us “very frustrated” about his online EHR, which had frozen upon him. He had tried multiple times in restarting his IE, but to no avail. The support lines of the EHR vendor were naturally busy, thus his distress call to us. Our EHR expert, Steve, instantaneously figured the issue on hearing the EHR’s name, and knew it was a case of browser incompatibility. In no time Chrome was loaded up into the physician’s computer and the online EHR worked like a charm from then on.
Call BillingParadise at 1-888-571-9069, as we clearly comprehend the fact that a pilot cannot be expected to push pencils, but must have his focus at all times on the one thing which only he can do, i.e. land his passengers (patients) safely.
