You’ve decided to make the transition into the big, bad world of EHRs. You’ve checked with your peers to know the lowdown on the best systems out there. But have you asked them about the mistakes they’ve made ? The number of physicians opting to switch their EMR systems proves that hasty choices can lead to absolute mayhem and unnecessary expenditure.
Let’s look at some of the most common EHR selection and implementation mistakes.
Remaining passive during the demo…
The salesperson of your EHR would’ve worked with the system a million times. Those quick clicks and fast navigation can make documenting and billing with the EHR, look effortless. All that magic vanishes in a puff when you try working the system. Count the number of clicks that each task takes the amount of time it takes to fill out templates and the number of tabs and windows open.
Have a structure to the entire process and provide a sample point of care scenario or patient case to see if the EHR matches your workflow.
Incomplete workflow analysis…
It is important that you perform a thorough analysis of your workflow, study key performance indicators and check the impact of the new technology on your workflow before your meet with vendors. Draw comparisons with your current workflow and the options provided in the EHR.
By mapping your current workflow you will know where your EHR fits in, in the overall puzzle. And also discuss with your EHR vendor about possible customization and re-engineering options the system provides.
Are you inclusive ?
Most medical practices make the blunder of not involving staff in the decision making process. The, more the number of, buy-ins, the better, for your practice! It will help reduce confusion and hostility. It is a complicated environment and allocating time and resources for staff members to get acquainted with your system, will mitigate loss of revenue and boost productivity.
Be specific !
There is a lot of difference between saying “We want a system that reduces the time spent on chart entry and offers revenue cycle support” and “We want to reduce the time each physician spends on chart entry to two minutes and integrated RCM options that follow a centralized work pattern, and clearinghouse integration”. The latter is more specific and ensures your vendor cannot get away with vague promises!
Don’t wait for your patient portal…
Your patient portal is the ticket to achieve Meaningful Use, increase patient satisfaction and stay in compliance. Demand for a fully-fledged patient portal. It will make your patients more participative and engaged in their healthcare. And, your practice, compliant, with federal regulations and norms!
