RPA & Digital Transformation in Healthcare

 Erika Regulsky RCM, RPA
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According to today’s automation trends, digital transformation in healthcare and the ongoing and ever-growing use of Robotic Process Automation (RPA) are reaching out far and wide across hospitals and health systems of all categories. Healthcare organizations are chasing digital transformation with RPAs benefits which include cost-saving, RCM operations optimization, improved patient experience, fewer human errors, easier management of clinical data, KPI/analytics control, faster implementation, and ROI. It is this reason that drives the increase RPA in healthcare and digital transformation spending over time. According to recent estimates, healthcare organizations spend an astonishing $2.9 billion for digital transformation with RPA in 2021.

While hospitals and health systems can certainly implement RPA in healthcare without a complete digital transformation program. In fact, most digital transformation programs would not truly be possible without the inclusion of some intelligent automation capabilities.

Stages of digital transformation in healthcare

Usual business operation

Hospitals and health systems operate with the existing familiar workflow, prospective of patients,  RCM processes, KPI metrics, and technology, believing the solutions for these operations would be digital transformation with RPA.

Present and active experimentation

Hospitals and healthcare systems can now increase digital literacy amongst the key decision-makers in their organization and create specific ideas for the digital transformation with the RPA of a particular process. 


Process-related experimentation becomes intentional while executing it at more capable and promising levels that the actual use of the RPA digital transformation in healthcare is underway. 

Strategic collaboration

Various departments in healthcare organizations collaborate together to contribute their insights and experience in developing plans for the road to digital transformation with RPA. 


Bothe the digital resources and healthcare experts in the hospital or health system implement the strategies and goals of their business models to the RPA in healthcare that supports the operations. 

Adaptive innovation

Adaptive innovation

Finally, digital transformation in healthcare has become the way of operations and the changes are consistent breeding a new digital ecosystem for scalability and adaptability of RPA in healthcare.

Healthcare organization digital transformation with RPA solutions

As hospitals and health systems follow the stages of Robotic process automation (RPA)implementation and digital transformation in healthcare, the fact that many RPA solutions in healthcare systems are beginning to integrate cognitive capabilities increases the value proposition of the RPA bots. There is a wide range of RPA program engines that are considered to be vital for a healthcare organization’s digital transformation. Some of these program engines or “engines” In short are crucial for implementing robotic process automation to perform tedious and time-consuming manual RCM processes which are only going to burn out your staff and reduce their capabilities to attend to more high-value tasks that need a human intervention that RPA bots cannot perform.

Some of the best examples of engines for RPA and digital transformation are:

RPA data extraction and writing engines such as intelligent character recognition (ICR) and optical character recognition (OCR). 

Contact and support center RPA applications might incorporate natural language processing (NLP) and natural language generation (NLG) to enable chatbots.

Digital transformation with RPA and maximizing ROI

RPA in healthcare has been experimented with and implemented in hospitals and health systems from the year 2010. However it was during the COVID pandemic that the hospitals and health system leaders like CFOs, CTOs, RCM directors, and VPs obtained the awareness of the benefits of digital transformation with RPA, it’s up to healthcare organization leaders to learn more and use it effectively. 

A recently conducted survey on RPA in healthcare from Deloitte identified that just 13% of hospitals and health systems responding utilize 51+ digital transformations with RPA. For enterprise-level healthcare organizations, this conveys to shine knowledge on a wider under-utilization of robotic process automation or digital transformation with RPA. Healthcare RCM process discovery is one-way hospitals and health systems can increase the return on their digital transformation with RPA investments.

Healthcare RCM process discovery verifies all of the processes that can benefit from digital transformation with RPA throughout a hospital or health system. While that discovery typically takes months of working alongside highly specialized robotic process automation consultants, the time duration of identifying the areas that needed digital transformation with RPA is easily possible with real-time healthcare RCM process discovery methodology. Our RPA experts have created various use cases for our clients in regards to their main RCM processes problem areas as they happen to determine exactly how these RCM processes are performed and whether digital transformation with RPA is possible. Looking at the entirety of a hospital or health system instead of a single process or department allows for a holistic digital transformation with RPA that will show significant improvements in efficiency, error reduction, and patient satisfaction throughout the healthcare organization.

Take charge of digital transformation with RPA before it is too late

Technology reforms in healthcare can surpass over time. Your hospital or health system leaders would have known about digital transformation with RPA and would have identified it as a growing technology, but suddenly when all the other healthcare organizations have completed the digital transformation in healthcare your hospital or health system may be too late to implement and reap the benefits of RPA in healthcare. Create a learning experience for your healthcare leaders and executives with webinars, reach out to RPA specialists that are open for a free explanatory session online, taking charge of digital transformation before it slowly turns into crisis management, healthcare organizations must create technological implementations and innovation for the future. Do not let the current financial conditions set aside your urge to improve the organization’s technological innovations. The time for healthcare organizations to embrace digital transformation with RPA is now.

If your healthcare organization has departments that need digital transformation with RPA you have come to the right place. BillingParadise and our certified RPA experts have automated numerous clients and are capable of finding a solution suited for your hospital or health system. We are willing to provide you with a free consultation to analyze your current healthcare organizations situations and provide a necessary solution that involves digital transformation with RPA. Connect with us over a call and learn more about RPA in healthcare.

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I’m a multi-certified revenue cycle management professional and compliance officer with 20+ years of experience. I contribute articles to leading healthcare publications and journals. I am currently working as Senior Transition Manager, in BillingParadise headquartered at Diamond Bar, California. BillingParadise offers Medical Billing Services that intersect perfectly with the EMR/Practice management system you use.BillingParadise has offices in New Jersey, New York, Florida, Georgia, Minnesota, and Texas.

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