See Whether Your Billing Staff Ratio Actually Holds Up
eClinicalWorks can report your headcount and your provider count without hesitation. What it won't do is tell you whether 12 billing staff for 6 providers is generous, appropriate, or a problem that's about to show up in your denial rate.
This scorecard applies MGMA's actual staffing benchmark by ownership type, physician-owned or hospital-owned, and checks it against a second, independent method based on claims volume per biller. When the two disagree, that's worth a closer look, not something to average away and forget.
What's Inside This Scorecard?
One workbook, three tabs: the real MGMA ratios, a place to log every location's numbers, and a ranked list of where staffing sits furthest from target.
1. Staffing Ratio Benchmarks
- MGMA's actual 2.70 billing staff per physician benchmark is built in for physician-owned practices >
- Hospital and health system-owned locations default to 1.67, since MGMA data shows they typically run leaner
- A second, independent benchmark checks staffing against claims volume: 10,000 claims per biller a year
- Every default is editable the moment you have your own specialty-specific figure
2. Location Staffing Data
- Provider FTEs and billing staff FTEs get entered once per location or specialty group
- The actual ratio and the benchmark comparison are calculated on their own, based on ownership type
- Claims volume is optional, but where you have it, the claims-based method runs alongside the ratio method
- Locations get flagged as Understaffed, Overstaffed, or Appropriate, not just handed a number and left to interpret it
3. Staffing Scorecard Summary
- Every location's variance from benchmark rolls up into one ranked list
- Locations are sorted by how far off they sit, worst first, whether that means understaffed or overstaffed
- One view across the whole organization instead of a separate conversation per location
- Rerun it after a staffing change and see whether the ratio actually moved
Built for Healthcare Leaders Responsible for Staffing & Operational Efficiency
For the leaders who have to decide whether to hire or whether the headcount is already generous enough.
