{"id":962,"date":"2013-07-22T11:27:05","date_gmt":"2013-07-22T11:27:05","guid":{"rendered":"https:\/\/www.billingparadise.com\/blog\/?p=962"},"modified":"2018-01-04T08:40:23","modified_gmt":"2018-01-04T13:40:23","slug":"infographics5-tips-on-not-alienating-your-patients-and-making-a-foe","status":"publish","type":"post","link":"https:\/\/www.billingparadise.com\/blog\/infographics5-tips-on-not-alienating-your-patients-and-making-a-foe\/","title":{"rendered":"Infographics: 5 Tips On Not Alienating Your Patients And Making A Foe"},"content":{"rendered":"

How To Not Alienate Your Patients And Make A Foe :<\/b><\/span><\/h2>\n

Here\u2019s the deal:\u00a0 You make appointments for your patients proactively, get the insurance details, and when the patients come visit, explain all the billing upfront based on real-time information from the carrier (deductible, copay, coinsurance etc), and when patients leave the office building, you give them the billing code for that visit jotted down on a piece of paper.\u00a0 Sounds like healthcare utopia?\u00a0 No, it is not, this could be your very own clinic being as \u201cAccountable\u201d<\/i> as can be without compromising on your bottomline.\u00a0 For that to happen you need to keep the following 5 points in mind.<\/p>\n

5 Tips To Make a Friend Out of Your Patients :<\/b><\/span><\/h2>\n

\u00a0A .\u00a0 To set the ball rolling, your frontline; your people upfront, your schedulers and billing data entry clerks, need to be thoroughly trained, on both the nuances of getting information upfront from patients and getting that information entered or verified in the medical billing software or the EHR.\u00a0 This would go a long way in avoiding a lot of medical billing <\/i>errors later on.\u00a0 Also knowing accurately upfront what the patient may owe will help in setting expectations right at the very start.<\/p>\n

B. Another point, which concerns the frontline is the issue of constantly returning patients with aged balances.\u00a0 The billing desk should be shrewd enough to realize when a patient balance has run high enough, that a talk may be warranted with the patient regarding it. \u00a0And this discussion has to done in the most tactful manner, so as to not cause any inconvenience.\u00a0 Any strong-arm tactic will only result in the clinic\u2019s unpopularity among the local community.\u00a0 Also, a medical billing vendor<\/i>\u00a0 may be sought in this regard to see if high-risk (high-deductible) patients can be brought under a single bucket, and they are somehow earmarked in the electronic software, like the EHR, and are regularly sent alerts to remind them of what they owe the clinic.<\/p>\n

C.\u00a0 Submission targets for claims need to be set in stone; 24 hours should be the time frame for generation of claims and 10 days should be the maximum time limit for sending patient statements.<\/strong>\u00a0 Anything later than this, and you can rest assured there is an ongoing staff issue.\u00a0 Seeking a medical billing vendor<\/i> at this juncture is the right and in fact only option.<\/p>\n

\u00a0D.\u00a0 A major point in which almost all the smaller clinics have issues is when it comes to analyzing claims submission performance. \u00a0Continuous generation of the A\/R Report or Monthly Report is paramount in gauging your clinic\u2019s financial health.\u00a0 These reports tend to predict if there is an imminent problem looming \u00a0\u00a0Also reports need to be analyzed bucket-wise.\u00a0 Buckets may be formed by payor-class and by aging time-frames. If your staff find all this too much to intake, then seeking specialist report generators like a Revenue Cycle Management <\/i>Company may be the only option. \u00a0Also, the report generating capacities of a software (E.g. EHR) needs to be completely understood in order to generate effective reports.<\/strong>\u00a0 This, more often than not would fall under the purview of an EHR support vendor.<\/i><\/p>\n

\u00a0E.\u00a0 Finally, once a visit comes to a close, it would be a wise move to let the patient know exactly what had transpired and what might be expected on the billing front.\u00a0 Covert covering up and narrow-eyed demeanor of the staff will accomplish only one thing, leaving a bad taste in the patient\u2019s mouth. \u00a0Thus despite receiving high-quality medical care the patient may feel let down later on due to billing issues.\u00a0 Thus, advising your billing staff to be as open as possible about what patients owe may be a very bright idea.<\/p>\n

BillingParadise Can Help You With That Utopia :<\/b><\/span><\/h2>\n

\u00a0<\/b>With a decade of hands-on experience in servicing over 500 clients when it comes to the RCM Cycle, BillingParadise could be that pal who can help you construct your very own little parcel of healthcare utopia.\u00a0 That is because we clearly understand that when it comes to managing medical billing, <\/i>the process begins much before that first patient visit and right runs through till the balance becomes nil.\u00a0 Call BillingParadise at 888-571-9069 and allow us to help you to keep your patients happy, and thus consequently keep you in business.<\/i><\/p>\n

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How To Not Alienate Your Patients And Make A Foe : Here\u2019s the deal:\u00a0 You make appointments for your patients proactively, get the insurance details, and when the patients come visit, explain all the billing upfront based on real-time information from the carrier (deductible, copay, coinsurance etc), and when patients leave the office building, you […]<\/p>\n","protected":false},"author":2,"featured_media":963,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[743],"tags":[],"class_list":["post-962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-practice-management"],"_links":{"self":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/comments?post=962"}],"version-history":[{"count":0,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/962\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media\/963"}],"wp:attachment":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media?parent=962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/categories?post=962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/tags?post=962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}