{"id":9100,"date":"2019-12-11T09:42:10","date_gmt":"2019-12-11T14:42:10","guid":{"rendered":"https:\/\/www.billingparadise.com\/blog\/?p=9100"},"modified":"2026-03-23T06:50:08","modified_gmt":"2026-03-23T11:50:08","slug":"8-ways-for-hospitals-to-manage-patient-debts","status":"publish","type":"post","link":"https:\/\/www.billingparadise.com\/blog\/8-ways-for-hospitals-to-manage-patient-debts\/","title":{"rendered":"8 Ways For Hospitals To Manage Patient Debts!"},"content":{"rendered":"<section  class=\"section no\"><div class=\"row\"><div class=\"wpb_column col-md-12 have-padding\"><div class=\"text-block \" ><div class=\"simple-text \"><h3><b>Health Companies Debt Collection \u2013 Meeting the challenges<\/b><\/h3>\n<p><span style=\"font-weight: 400\">The growth of any enterprise is dependent on a debt-free revenue cycle. In the healthcare industry, a substantial part of the revenue earnings of practice is lost to patient debts. It is believed that for every dollar billed to a patient, only 35 cents stands recovered. The situation was a lot different a couple of years ago, insurance companies paid close to 90 percent, and the liability for paying the 10 percent were the patients. If for any reason he defaulted, it was referred to collections or written off.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In the current scenario of high-deductible insurance plans, a large segment of patients is not fulfilling the liability of paying their portion of dues, raising concerns in the healthcare industry.\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">If a practice has an outstanding bill of $ 1000 on a patient, and his portion of <a href=\"https:\/\/www.billingparadise.com\/business-office-services.html\">reimbursement<\/a> to the clinic would be less than $100, it would not hurt the revenue cycle of the practice if the patient ignored the payment nudge from them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">However, what if the insurance company paid only 70 percent, and the balance 30 percent supposedly was to be recovered from the patient who shows a reluctant intent to pay, this would significantly hurt the revenue cycle of the practice.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The trend followed by many healthcare organizations currently seems to have drifted towards collecting a copay during the time of treatment, and bills for the remainder are sent later.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Unfortunately, there are many instances where bills are misplaced or forgotten, or in the worst-case scenarios are disregarded. Follow-ups by the practitioner\u2019s office do not elicit any response, the issue carries on without settlement, until collection agencies take over, or the account is simply discharged. This affects the credit of the patient if the bills remain unpaid. The <a href=\"https:\/\/www.billingparadise.com\/revenue-cycle-management\/\">revenue cycle<\/a> of the provider is adversely affected.\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><strong>What are the solutions healthcare companies can follow to streamline collections?\u00a0<\/strong><\/h3>\n<\/div><\/div><div class=\"text-block \" ><div class=\"simple-text \"><ul>\n<li>Switch to Electronic Billing &amp; Stop Calling<\/li>\n<li>Restructure Accounting Practices<\/li>\n<li>Effective Liaison<\/li>\n<li>Tech Savvy<\/li>\n<li>E-Payment platforms<\/li>\n<li>Deferred Payment Plans<\/li>\n<li>Collection Companies<\/li>\n<li>Automation Solutions<\/li>\n<\/ul>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><strong>Maybe these basic guidelines may have the answers.<\/strong><\/h3>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><b>1) Switch to Electronic Billing &amp; Stop Calling<\/b><\/h3>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div>[vc_single_image image=&#8221;9124&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\"><a href=\"https:\/\/www.billingparadise.com\/process-map.html\">Electronic billing<\/a> streamlines the billing process, whereas paper bills are time-consuming. Patients should be made to understand that electronic billing is more efficient and would serve their purpose more effectively. The process of follow-up calls should be discontinued, 9 out of 10 calls go unanswered and elicit no response at all.<\/span><\/p>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><b>2) Restructure Accounting Practices<\/b><\/h3>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div>[vc_single_image image=&#8221;9123&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">Most of the billing issues arise from inefficient accounting practices. Very often billing inadvertently includes charges for procedures not rendered, or fails to include legitimate charges. This results in <a href=\"https:\/\/www.billingparadise.com\/blog\/how-glen-falls-hospital-could-have-prevented-the-38-million-loss\/\">revenue loss for the practice<\/a> or aggrieved patients that were billed incorrectly.<\/span><\/p>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><b>3) Effective Liaison<\/b><\/h3>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div>[vc_single_image image=&#8221;9122&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">The fundamental of the efficient collection comes through liaison. Patients should never be confronted with blunt or terse attempts to have them pay their debts. Instead, an approach that is friendly and warm is well reciprocated and result oriented. The practice also retains the patient\u2019s loyalty.<\/span><\/p>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><b>4) Tech Savvy<\/b><\/h3>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div>[vc_single_image image=&#8221;9121&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">Technology is turning our industry very systematized and productive; with clear-sighted use of technology, we can turn corners and eliminate inefficiency. Smartphones have found their way into our lives. We are glued to our smartphones 24\/7, and practices should enable mobile billing &#8211; replacing paper bills and phone calls with text messages and emails.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Most likely, patient responses will be swift and productive, besides making communications easier for front office staff.<\/span><\/p>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><strong>5) E-Payment platforms<\/strong><\/h3>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div>[vc_single_image image=&#8221;9120&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p>One more aspect of technology that will prune the downtime for processing <a href=\"https:\/\/www.billingparadise.com\/payments-and-collections.html\">bill payments,<\/a> practices should tie-up with payment portals that will facilitate bill payments, dispensing the old practice of writing checks and mailing them through the postal service. Using mobile apps or electronic transfers will make life easier for patients liaising with healthcare providers.<\/p>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><strong>6) Deferred Payment Plans<\/strong><\/h3>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div>[vc_single_image image=&#8221;9119&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p>Emergency admissions to <a href=\"https:\/\/www.billingparadise.com\/hospital\/\">hospitals<\/a> or visits to a medical facility are always an out-off-the-budget-expense for any household, offering patients a payment plan alleviates the burden of a single large payment. Be it $500 or\u00a0 \u00a0 \u00a0 $1000, lump-sum repayments have the potential of delay, but split into $50 or $100 over a period of time, will expedite the repayment.<\/p>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><span style=\"font-weight: 400\">7)<\/span> <b>Collection<\/b><b> Companies\u00a0<\/b><\/h3>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div>[vc_single_image image=&#8221;9118&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">It\u2019s not always prudent to use collection companies, with a kind of reputation, they cause more harm than good. The practice loses the loyalty of the patient, these companies use strong-arm tactics, and with a 25 percent success rate, the <a href=\"https:\/\/www.billingparadise.com\/business-office-services.html\">debt recovery<\/a> is not guaranteed. They also charge exorbitant fees for the service.<\/span><\/p>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3>8) Automation Solutions<\/h3>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div>[vc_single_image image=&#8221;9115&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">Billing companies have proven automation solutions that alleviate manual processes for billing and coding. Especially, if a practice is medium or small, it benefits using a billing company than investing in expensive automation tools. The scale and volume of billing account for claim processing by medium or small practices don\u2019t justify setting up an expensive<a href=\"https:\/\/www.billingparadise.com\/medical-billing-burns-a-hole-in-your-pocket.html\"> in-house billing and coding infrastructure.<\/a><\/span><\/p>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><div class=\"text-block \" ><div class=\"simple-text \"><h3><b>Concluding:\u00a0<\/b><\/h3>\n<\/div><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">Electronic billing mitigates inefficiencies and streamlines the billing process. Account processes also have to be restructured, making sure inconsistencies associated with costs for procedures and services are eliminated and are absolutely accurate. An effective liaison with patients is essential for retaining them for future visits and treatment.\u00a0<\/span><\/p>\n<\/div><\/div><div  class=\"empty-space  marg-lg-b15\"><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Health Companies Debt Collection \u2013 Meeting the challenges The growth of any enterprise is dependent on a debt-free revenue cycle. In the healthcare industry, a substantial part of the revenue earnings of practice is lost to patient debts. It is believed that for every dollar billed to a patient, only 35 cents stands recovered. The [...]","protected":false},"author":2,"featured_media":9132,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[721,841,744],"tags":[],"class_list":["post-9100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-billing-collections","category-medical-billing","category-rcm"],"_links":{"self":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/9100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/comments?post=9100"}],"version-history":[{"count":3,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/9100\/revisions"}],"predecessor-version":[{"id":450731,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/9100\/revisions\/450731"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media\/9132"}],"wp:attachment":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media?parent=9100"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/categories?post=9100"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/tags?post=9100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}