{"id":1818,"date":"2015-03-30T12:41:39","date_gmt":"2015-03-30T12:41:39","guid":{"rendered":"https:\/\/www.billingparadise.com\/blog\/?p=1818"},"modified":"2026-03-11T02:51:31","modified_gmt":"2026-03-11T07:51:31","slug":"the-benefits-and-importance-of-patient-education","status":"publish","type":"post","link":"https:\/\/www.billingparadise.com\/blog\/the-benefits-and-importance-of-patient-education\/","title":{"rendered":"The benefits and importance of Patient Education!"},"content":{"rendered":"

What is the best patient collection strategy? Patient Education!<\/strong><\/p>\n

Oftentimes, the patient can be the best advocate you can have.\u00a0 When you are having trouble getting information from some insurance companies, or an explanation as to why some claims are not being paid, getting the patient involved in the process can get you the information you need.<\/p>\n

An insurance company is likely to ignore request from their subscribers.\u00a0 The patient is paying a premium each month to have that insurance coverage.\u00a0 And the, cost of those premiums, have risen dramatically in the last few years.\u00a0 The company has an obligation to keep subscribers happy but not providers.<\/p>\n

Bringing patients into the discussion can allow patients to voice their concerns with\u00a0the insurance company and get quicker action.<\/p>\n

The other side of this, explaining coverage and coverage limitations to your patients as they come in for services, will allow the patient to understand why certain things may or not be covered.\u00a0 This prevents misunderstanding of patient fees.\u00a0 Many patients feel if they have insurance, that it means EVERYTHING should be covered.\u00a0 We know, as medical professionals that this is often not correct.<\/p>\n

Allowing the patient to understand their coverage can also allow them to use it wisely.\u00a0 It is hard to win at any game if you do not know the rules.<\/p>\n

I have a story about patient education that I share often.\u00a0 In 1994 I worked for an oral surgeon.\u00a0 We had a patient who had had a lesion removed in his mouth.\u00a0 He came to the desk to pay cash for his bill.\u00a0 I noticed his age was 72, so I proceeded to explain that his Medicare, while it does not cover teeth, it will cover the lesion.\u00a0 He looked at me rather strangely and said he did not have Medicare.\u00a0 Well, I am not one to take many things for face value.\u00a0 I questioned.\u00a0 He had retired from the state and had never gotten any information on his insurance coverage into his retirement.\u00a0 I thought this was strange, but I gave him the names and numbers of patient advocates I knew and a friend I had at the Social Security Office.\u00a0 As weird as this story sounds, there are many people out there who have no understanding of their insurance coverage.<\/p>\n

Six months later the gentleman showed up at our office with a catered lunch and flowers.\u00a0 He had gotten all his insurance straightened out and gotten a bit of a bonus from Medicare for covered services he had paid for himself over the last year.\u00a0 Our bill was still being considered.\u00a0 His generosity is not why I assisted him…I want to be part of the solution, not the problem.\u00a0 I\u2019d like to think that all of us professionals want to be, those, kind of people.\u00a0 Remember, patient education is rewarding, for everybody!!!<\/p>\n

So how do you handle patient billing<\/a> at your medical practice? Share your insights with us<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

What is the best patient collection strategy? Patient Education! Oftentimes, the patient can be the best advocate you can have.\u00a0 When you are having trouble getting information from some insurance companies, or an explanation as to why some claims are not being paid, getting the patient involved in the process can get you the information […]<\/p>\n","protected":false},"author":7,"featured_media":1819,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[743],"tags":[],"class_list":["post-1818","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-practice-management"],"modified_by":"kiruthika","_links":{"self":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/1818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/comments?post=1818"}],"version-history":[{"count":1,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/1818\/revisions"}],"predecessor-version":[{"id":450221,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/1818\/revisions\/450221"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media\/1819"}],"wp:attachment":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media?parent=1818"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/categories?post=1818"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/tags?post=1818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}