{"id":11379,"date":"2020-09-07T15:28:44","date_gmt":"2020-09-07T20:28:44","guid":{"rendered":"https:\/\/www.billingparadise.com\/blog\/?p=11379"},"modified":"2026-03-24T05:31:23","modified_gmt":"2026-03-24T10:31:23","slug":"humana-partnering-investing-in-telehealth-home-care-startup-heal","status":"publish","type":"post","link":"https:\/\/www.billingparadise.com\/blog\/humana-partnering-investing-in-telehealth-home-care-startup-heal\/","title":{"rendered":"Humana Partnering &#038; Investing In Telehealth Home Care Startup Heal"},"content":{"rendered":"<section  class=\"section no\"><div class=\"row\"><div class=\"wpb_column col-md-12 have-padding\"><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">Telehealth is one of the few industries that experienced an unprecedented boost in recent months and thankfully so. Telehealth has been crucial to physicians around the world. It has cemented itself as one of the most <\/span><a href=\"https:\/\/www.billingparadise.com\/blog\/telemedicine-is-rapidly-becoming-an-indispensable-tool-during-covid-19-pandemic\/\"><span style=\"font-weight: 400\">reliable and effective<\/span><\/a><span style=\"font-weight: 400\"> tools against the COVID-19 pandemic.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Telehealth and telemedicine has helped save lives during the pandemic. It has allowed patients and physicians to connect safely. Virtual technology has helped optimize the OR &amp; ER facilities of several health systems. There is also the great benefit that Telemedicine has helped offset some of the revenue losses caused by the pandemic. Given all these great benefits, it is of no surprise that currently it is projected to be valued at $3.55 billion in 2027.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The impact of telemedicine has been so profound that it did not just affect healthcare companies, it also affected healthcare-support companies like medical billing &amp; revenue cycle management service companies. In fact, according to a recent <\/span><a href=\"https:\/\/www.billingparadise.com\/blog\/experts-talk-about-telemedicine\/\"><span style=\"font-weight: 400\">survey<\/span><\/a><span style=\"font-weight: 400\"> done by BillingParadise, it was found that for a majority of the companies, telemedicine acted as a lifeline to bring back the once lost patient volume. Telemedicine also promotes patient-centric care, by providing the opportunity for continuous patient engagement.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">As a testament to the rapid progress telehealth has made in the past few months, Humana has joined the growing list of large companies seriously investing in telehealth solutions.<\/span> <span style=\"font-weight: 400\">On Jun 29th, Humana <\/span><a href=\"https:\/\/www.businesswire.com\/news\/home\/20200729005149\/en\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400\">announced<\/span><\/a><span style=\"font-weight: 400\"> a $100 million investment in and new partnership with telehealth home care startup Heal. This strategic partnership between one of the largest payors in the country and a telehealth startup that was listed 13th in <\/span><a href=\"https:\/\/www.cnbc.com\/2020\/06\/16\/heal-disruptor-50.html\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400\">2020 CNBC Disruptor 50<\/span><\/a><span style=\"font-weight: 400\">, was made in an effort to ensure that Humana members can receive primary care from the comforts of their home through house calls and one-touch telemedicine.\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/section><section  class=\"section no\"><div class=\"row\"><div class=\"wpb_column col-md-12 have-padding\">[vc_custom_heading text=&#8221;Key Insights&#8221; font_container=&#8221;tag:h2|font_size:23px|text_align:left&#8221; google_fonts=&#8221;font_family:Puritan%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal&#8221;]<div class=\"uavc-list-icon uavc-list-icon-wrapper ult-adjust-bottom-margin   \"><ul class=\"uavc-list\"><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-6586\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:23px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:23px;display:inline-block;\">\n\t<i class=\"Defaults-asterisk\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-6586 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">Since launching five years ago, Heal has provided more than 200,000 telehealth-powered primary care home visits for patients in New York, New Jersey, Washington, California, Georgia, Virginia, Maryland and Washington, D.C.<\/span><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-5591\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:23px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:23px;display:inline-block;\">\n\t<i class=\"Defaults-asterisk\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-5591 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">By partnering with Humana, Heal will expand its home care footprint to markets including Chicago, Charlotte, North Carolina and Houston.\u00a0<\/span><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-2047\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:23px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:23px;display:inline-block;\">\n\t<i class=\"Defaults-asterisk\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-2047 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">Heal provides telehealth services to Medicare eligible, Group Commercial and individual coverage beneficiaries<\/span><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-6477\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:23px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:23px;display:inline-block;\">\n\t<i class=\"Defaults-asterisk\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-6477 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">The expansion aims to support Humana&#8217;s Bold Goal initiative, which focuses on creating solutions to address social determinants and health-related needs for members and communities in geographical markets including Chicago and Houston.<\/span><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-3784\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:23px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:23px;display:inline-block;\">\n\t<i class=\"Defaults-asterisk\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-3784 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">In the wake of the COVID-19 pandemic, Humana and Heal have been working together to provide Humana members primary care services through Heal&#8217;s telehealth platform.<\/span><\/span><\/div><\/li><\/ul><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><a href=\"https:\/\/www.bizjournals.com\/louisville\/news\/2019\/07\/18\/humana-realigns-home-care-names-division-leader.html\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400\">Susan Diamond<\/span><\/a><span style=\"font-weight: 400\">, Humana\u2019s Segment President, Home Business had this to say, \u201cThe partnership with Heal is part of Humana\u2019s efforts to build a broader set of offerings across the spectrum of home based care, with high quality, value-based primary care being a key foundational element.\u201d The newly inducted member Heal\u2019s Board of Directors further added, \u201cWe continue to see high levels of customer satisfaction and improved health outcomes when care is delivered in the home. Our goal is to make the healthcare experience easier, more personalized and caring for the people we serve\u2014and is the hallmark of how Humana delivers human care.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400\">Nick Desai<\/span><span style=\"font-weight: 400\">, Co-founder and CEO of Heal said, \u201cToday, the vision my cofounder, Dr. Renee Dua, and I had over five years ago took a huge step forward. Humana&#8217;s investment and strategic partnership are an irreplaceable catalyst to make doctor house call based primary care an affordable and effective reality for all Americans.\u201d He further added, \u201cWe&#8217;re honored to work with the entire Humana team so that one day soon, all of us can open our doors to better care.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400\">We @<\/span><a href=\"https:\/\/www.billingparadise.com\/rcm-tools\/\"><span style=\"font-weight: 400\">BillingParadise<\/span><\/a><span style=\"font-weight: 400\">, understand the need for Telemedicine and other virtual services. That is why we don&#8217;t just support our clients in implementing virtual services, but we also ensure that it is provided with end-to-end support and at an <\/span><a href=\"https:\/\/www.billingparadise.com\/blog\/billingparadise-announces-a-lower-service-cost-for-telemedicine\/\"><span style=\"font-weight: 400\">affordable rate<\/span><\/a><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Telehealth is one of the few industries that experienced an unprecedented boost in recent months and thankfully so. Telehealth has been crucial to physicians around the world. It has cemented itself as one of the most reliable and effective tools against the COVID-19 pandemic.\u00a0 Telehealth and telemedicine has helped save lives during the pandemic. It [...]","protected":false},"author":2,"featured_media":11380,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[721,841,717,716],"tags":[],"class_list":["post-11379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-billing-collections","category-medical-billing","category-most-popular","category-most-recent"],"_links":{"self":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/11379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/comments?post=11379"}],"version-history":[{"count":3,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/11379\/revisions"}],"predecessor-version":[{"id":450788,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/11379\/revisions\/450788"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media\/11380"}],"wp:attachment":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media?parent=11379"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/categories?post=11379"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/tags?post=11379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}