{"id":11367,"date":"2020-09-04T20:57:18","date_gmt":"2020-09-05T01:57:18","guid":{"rendered":"https:\/\/www.billingparadise.com\/blog\/?p=11367"},"modified":"2026-03-17T04:44:10","modified_gmt":"2026-03-17T09:44:10","slug":"tennessee-health-approves-provider-overcharges","status":"publish","type":"post","link":"https:\/\/www.billingparadise.com\/blog\/tennessee-health-approves-provider-overcharges\/","title":{"rendered":"Tennessee Health Approves Provider Overcharges"},"content":{"rendered":"<section  class=\"section no\"><div class=\"row\"><div class=\"wpb_column col-md-12 have-padding\"><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">Overcharging is an enormous problem in our health system. According to a study done by <\/span><a href=\"https:\/\/www.nerdwallet.com\/blog\/health\/managing-medical-bills\/medical-bills-debt-crisis\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400\">NerdWallet<\/span><\/a><span style=\"font-weight: 400\">, more than 90 percent of the hospital bills contain billing errors and the problem is that, most of these errors go unnoticed and they are usually in favour of the hospital.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The process of reimbursement is complex, but let us focus on the points where the overcharging occurs. A patient visits their doctor, the doctor jotts down all the relevant information &#8211; the history, the diagnosis, procedure performed, treatment etc. All of this information is logged into a document called an electronic medical record (EMR), this sheet is then sent to the medical coders, who code everything and fix the prices from the pricing list or the hospital chargemaster. Now, the thing to keep in mind is that in large hospitals and now increasingly smaller hospitals, this is usually done by a third-party vendor, who does not know you nor your physician. All they see are EMRs they assign code and value from the price list. Now the problem occurs, when some medical billing companies charge a percentage of the total amount charged to the patient. So, when they bill more, they make more. This means that the charge becomes more. On the other hand, medical coding is extremely complex. There are three standards ICD (70,000 different codes \u2013 used for diagnostics), CPT (over 10,000 different codes, used for services rendered) , and HCPCS (used for procedures). Now all of this is handled in such a way that speed is prioritized, because as mentioned earlier, when they bill more, they earn more.<\/span><\/p>\n<\/div><\/div>[vc_custom_heading text=&#8221;So, now we know that:&#8221; font_container=&#8221;tag:h2|font_size:20px|text_align:left&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;]<div class=\"text-block \" ><div class=\"simple-text \"><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The people responsible for billing never actually talk to the people who create a medical record<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Medical coding is an incredibly complex process<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Everyone is aiming for the incentive, which they get when they bill the most amount of money possible.<\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">Although it is not clear that if this is exactly why the Tennessee Health insurance plan approved $17.6M in provider overcharges, it does provide you a picture of how frequent and how dangerous of a problem this is. Also, ClaimInformatics, the company that did the internal review and found the overcharges said, \u201cPrimarily the result of inaccurate and incorrect coding of service codes due to unbundling (which is also known as fragmentation\u201d.\u00a0<\/span><\/p>\n<\/div><\/div>[vc_custom_heading text=&#8221;Key Insights&#8221; font_container=&#8221;tag:h2|font_size:20px|text_align:left&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;]<div class=\"uavc-list-icon uavc-list-icon-wrapper ult-adjust-bottom-margin   \"><ul class=\"uavc-list\"><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-2426\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:20px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:20px;display:inline-block;\">\n\t<i class=\"Defaults-certificate\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-2426 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">Per the <\/span><span style=\"font-weight: 400\">Chattanooga Times Free Press<\/span><\/a><span style=\"font-weight: 400\">, Third-party administrators of a Tennessee health insurance program approved at least $17.6 million in provider overcharges.\u00a0<\/span><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-7748\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:20px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:20px;display:inline-block;\">\n\t<i class=\"Defaults-certificate\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-7748 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">Private data firm <\/span><b>ClaimInformatics<\/b><span style=\"font-weight: 400\"> identified the overcharges in an internal review of $748 million claim payments from Tennessee&#8217;s State Group Insurance Program. The insurance program contracts with BlueCross BlueShield of Tennessee and Cigna to administer the plan.\u00a0<\/span><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-8147\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:20px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:20px;display:inline-block;\">\n\t<i class=\"Defaults-certificate\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-8147 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">In addition to the provider overcharges, the firm found state and local government workers and retirees overpaid the program $1.3 million. A total of 5.2 million claims dated from 2017 to 2019 were examined.\u00a0<\/span><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-2794\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:20px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:20px;display:inline-block;\">\n\t<i class=\"Defaults-certificate\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-2794 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">The primary causes of the overcharges were inaccurate and incorrect coding, the report said.\u00a0<\/span><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-8323\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:20px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:20px;display:inline-block;\">\n\t<i class=\"Defaults-certificate\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-8323 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">ClaimInformatics didn&#8217;t look into whether hospitals overpaid the state insurance program, but may do so in a full audit of claims that is being pursued by Tennessee Attorney General <\/span><a href=\"https:\/\/www.tn.gov\/attorneygeneral\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400\">Herbert Slatery<\/span><\/a><span style=\"font-weight: 400\"> and Comptroller <\/span><a href=\"https:\/\/comptroller.tn.gov\/about-us\/meet-the-comptroller-of-the-treasury.html\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400\">Justin Wilson<\/span><\/a><span style=\"font-weight: 400\">.\u00a0<\/span><\/span><\/div><\/li><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-6295\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:20px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333333;font-size:20px;display:inline-block;\">\n\t<i class=\"Defaults-certificate\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-6295 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\"><span style=\"font-weight: 400\">State insurance officials, BCBSTN and Cigna are reviewing the preliminary findings, which they say need to be validated and vetted<\/span><\/span><\/div><\/li><\/ul><\/div><section  class=\"section no\"><div class=\"row\"><div class=\"wpb_column col-md-12 have-padding\"><div class=\"text-block \" ><div class=\"simple-text \"><p><span style=\"font-weight: 400\">\u201cThese real results were discovered by flagging payments made out of compliance with each carrier&#8217;s own coding policies\u201d, ClaimInformatics wrote in their presentation to state officials on June, 9th. \u201cThese findings relate to individual claims and are not a sampling with extrapolation. Further, given we are only one week into the project, the results by no means represent the entire universe of overcharges that will be identified as we have more time to conduct further analysis.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400\">Rep. Martin Daniel, a Knoxville Republican, co-chair of the General Assembly&#8217;s Fiscal Review Committee, says, \u201cAt least $17.5 million dollars \u2014 rock solid, actionable claims \u2014 have been paid erroneously under our state health care plan over the past three years. That is way in excess of the average, the average is about 60% [of emergency room visits] being in that four or five code. Hopefully we&#8217;re going to have a full audit of the state health care plan and performance of the third party administrators under the state health care plan very soon.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400\">It is our hope that this egregious error is soon rectified and justice is done. <\/span><a href=\"https:\/\/www.billingparadise.com\/services.html\"><span style=\"font-weight: 400\">BillingParadise<\/span><\/a><span style=\"font-weight: 400\">, is a trusted third party vendor that specialises in <\/span><a href=\"https:\/\/www.billingparadise.com\/medical-coding\/\"><span style=\"font-weight: 400\">medical billing and coding services<\/span><\/a><span style=\"font-weight: 400\"> along with being one of the leading <\/span><a href=\"https:\/\/www.billingparadise.com\/rcm-tools\/\"><span style=\"font-weight: 400\">RCM<\/span><\/a><span style=\"font-weight: 400\"> service providers. We avoid errors like this by ensuring that once coding is done, it will be\u00a0 reviewed and reverified multiple times. There are several checks and balances in place to ensure that we do not surprise bill your patients or produce overcharges of any kind.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Overcharging is an enormous problem in our health system. According to a study done by NerdWallet, more than 90 percent of the hospital bills contain billing errors and the problem is that, most of these errors go unnoticed and they are usually in favour of the hospital.\u00a0 The process of reimbursement is complex, but let [...]","protected":false},"author":2,"featured_media":11368,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[721,841,717,716],"tags":[],"class_list":["post-11367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-billing-collections","category-medical-billing","category-most-popular","category-most-recent"],"_links":{"self":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/11367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/comments?post=11367"}],"version-history":[{"count":2,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/11367\/revisions"}],"predecessor-version":[{"id":450640,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/posts\/11367\/revisions\/450640"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media\/11368"}],"wp:attachment":[{"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/media?parent=11367"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/categories?post=11367"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.billingparadise.com\/blog\/wp-json\/wp\/v2\/tags?post=11367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}