Outsourcing risks are, seemingly, inevitable.
How do you hand over the future of your business
to someone who has only been a voice on the phone?
It isn't easy. But if you know what to look
out for, you could actually reduce your outsourcing
risks. Read these frequently asked questions
to take your first step to risk-free outsourcing.
What is Billing Paradise
all about?
We are a US company, outsourcing its operations from Chennai, India. We have
been serving 100+ global customers since 2003.
At Billing Paradise, we understand your concerns
about outsourcing risks. We
will function as a part of your team and achieve
your business goals.
What services does Billing Paradise
provide?
BPO Services
KPO Services
Transcription Services
Call Center Services
Data and Document Management Services
E Learning Solutions
How will you handle my
project?
Trial Period : We
have a trial period that will minimize your
outsourcing risks. With this,
you can evaluate our performance and decide
whether you want to outsource
your entire project to us.
Project Transition :
We implement a ‘Process Knowledge Transfer
Methodology' that assures a seamless transition
of your project to our offshore base. This will greatly
reduce your outsourcing risks.
Project Management :
You will have a single point of contact who
will be responsible for communication and management
of every step of the project.
Customer Relationship: We take and implement
regular
feedback of the progress of your project.
Will outsourcing to Billing Paradise
be cost effective?
Billing Paradise is about more
than just cost savings. In addition to the 40%-60%
cost reduction, we will help you in actually increasing
your revenue with more efficient workflow processes.
What qualifications do
your employees hold?
The minimum qualification for recruitment is
a college degree. All our employees are college
graduates.
For more skilled projects like KPO, our staff
holds Masters Degrees in Business
Administration, Engineering, Finance, Statistics,
English Literature, Communication and Research.
Do you have adequate infrastructure
to support my business processes?
Yes, we have adequate infrastructure to support
your business process.
We have a leased line of 2mb Internet Bandwidth.
Our employees work on P4 IBM Machines.
Do you possess long term
viability?
Yes. We are a debt-free company
and make sure that we sign agreements/contracts.
How do I pay you?
The preferred method of payment is by wire transfer
or by check. For any other mode of payment,
please contact our sales
department personnel.
How do I ensure that my
data is protected?
We sign a non-disclosure agreement with the
client and a non-disclosure bond with our staff.
We know that this is pivotal in reducing outsourcing
risks.
We have firewalls/VPN (Virtual Private Network)
for inbound and outbound security.
Systems do not have external storage devices
like floppy/CD drives/USB ports, etc.
All our systems and e-mails are password protected.
Our cabinets are fire-proof and we use an offsite
storage facility to store documents.
We have anti-virus softwares installed at both server and client levels.
Only bonafide employees are allowed access into
our buildings through the badge access system.
We also have 24 hour armed security personnel.
Surveillance cameras are installed throughout
the premises.
How do I sign up a contract
or work order?
All you need to do is complete a given format
and fax us a signed copy.
You can also send us the work order as an e-mail
attachment.
click
to view the process map
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